According to a report from The Detroit News, the National Highway Traffic Safety Administration has opened an investigation into how quickly rental car companies repair vehicles affected by recalls. The process is simple for individual consumers - receive a recall notice, schedule an appointment with a dealership, bada-bing, bada-boom, fixed - but when it comes to the fleets of vehicles parked on rental lots, it's a much larger ordeal.
The obvious answer, according to Sharon Faulkner, executive director of the American Car Rental Association, is, "You pull those cars and you park them." Seems simple enough, but in speaking with The Detroit News, Faulkner cites that there is no law requiring rental car companies to fix vehicles before they are brought back into service. What's more, by putting large amounts of vehicles out of service, rental companies can lose money by turning away customers due to low inventory numbers.
NHTSA says that its investigation will look into "recall remedy completion by rental car companies," focusing on nearly three million vehicles from General Motors, Ford and Chrysler. This investigation covers 29 different models built between 2000 and 2010, and NHTSA says it chooses to focus on the American automakers because they make up a large percentage of rental fleets. Head over to The Detroit News to read the full report.
[Source: The Detroit News | Image: cloudsoup via Flickr]
Report: Fed opens probe into rental car recall procedures originally appeared on Autoblog on Tue, 23 Nov 2010 08:58:00 EST. Please see our terms for use of feeds.
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